RiverTree Healthcare is a regulated home care provider. We provide high-quality health care services to individual clients, their families and other healthcare organisations in need of supplemental staffing (such as certified home health and hospice agencies, health plans, hospitals, nursing homes and assisted living facilities).
We specialise in providing advanced care solutions that empowers the client to maximise their quality of life, putting their needs right at the centre of the care provision.
Our mission and vision
RiverTree Healthcare is a regulated home care provider. We provide quality and professional health care services to individual clients, their families and other healthcare organisations in need of supplemental staffing (such as certified home health and hospice agencies, health plans, hospitals, nursing homes and assisted living facilities).
It is our aim to deliver a compassionate care service that maximises the quality of life of the individuals we care for by providing a dedicated, person-centred, high quality care service which promotes a safe and healthy living standard. We believe it is the right of every individual to live a complete and fulfilling life.
We offer our services irrespective of race, religion, political affiliation, gender, sexual orientation, disabilities or impairments. The sole criteria for accepting a client is our ability to contribute positively to the life of the individual.
Our services are delivered discreetly and respectfully. The input of the client concerning how their care is provided is paramount. We work with the client to define what they want us to do and how they want us to do it. We help and encourage our clients to become more self-reliant, more informed about the conditions and where applicable support their choice of independent living arrangements.
Our management team and caregivers have decades of experience in the care sector. Our broad range of expertise allows us to provide support for condition specific care as well as general activities of daily living care.
We offer dynamic care packages with built-in flexibility that allows the client to choose when and what care they require. With a 24/7 around-the-clock service offering, we will always be available when you need us.
Our values
Our values define who we are, what we stand for, and how we behave. They are at the heart of our organisation. They guide us in our daily actions, providing a common base of standards that all RiverTree Healthcare partners and team members share and respect. They guide us to work towards our ultimate purpose of providing a safe, high quality care service for our clients. Our 4 core values are:
Patient Focused
Deliver a person-centred service. The safety of the client is paramount. Always treat clients with compassion, respect and dignity. Strive to add value and enrich the lives of every client.
Transparency
We will conduct all activities with openness and transparency. We will providing timely, relevant, and accurate information. We will demonstrating conviction and take ownership.
Integrity
We always act with integrity. We are committed to ethical and moral practise in all we do. We only make realistic commitments and keep our promises. We take a principle-based approach to promote constructive discussions and improve decision-making. We will empower our employees with clear directives and standards.
Quality
Provide excellent care service. Committed to understanding and exceeding our clients’ needs and expectations. Maintain rigorous standards at every level. Thrive for continuous improvement of procedures and processes. Be fully compliant with the Care Quality Commission and all relevant legislation.
Our leadership team
Our home care management team consist of highly skilled professionals with decades of experienced in delivering exceptional care and support to a wide range of needs. They are committed to ensuring that the care you receive at home not only meets, but surpasses you expectation.
With a true appreciation of diversity, our team ensure that the needs of each client is meet irrespective of religion, race or sexuality. Their core aim is to match the client to the right caregiver. Our care team consist of 3 distinct roles
Registered Nurses
Care Team
Our registered nurses provide needs assessment, planning and delivery of care. They also provide specialist care where required.
Care Coordinators
Care Team
Our care coordinators organise and implementing care plans in collaboration with the client, their representatives and carers.
Care Givers
Care Team
Our caregivers deliver a compassionate, discreet, person-centred around-the-clock care in the comfort of the client’s home.
I would like to thank the carer that accompanied my mother to appointments. The fact she could speak French was a real help.
We are very comfortable leaving our father alone with the carers from RiverTree Healthcare, their help has been invaluable.
Your support has been a godsend during my recovery. Many thanks.